Making a Complaint

Making a Complaint

This flowchart will help you to understand whether The Removals Industry Ombudsman can assist with your complaint:

Making a Complaint pdf

Please complete the complaint form and email it to:

Before submitting your complaint, you may want to read ‘Submitting a Case to the Ombudsman’, which can be downloaded using the links below.

There are two versions available. One for those of you who have Microsoft word and the other for those of you who have Adobe Acrobat reader. If you have neither visit to download the free acrobat reader software.

Submitting a Case to the Ombudsman
Submit a Case (Word)
Submit a CaseĀ (PDF)

Complaint Form
Complaint Form (Word)
Complaint Form (PDF)